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Why we focus on customer support to grow our predictive dialler solution

Posted by: Qaiser on 17 May 2019 Tagged by:

Having been involved in the industry for several years and by speaking to various predictive dialler managers, we’ve discovered some of the biggest pain points about the industry.

As the industry has progressed naturally the software has got better, more intuitive and offers greater reliability. However, one thing that we found that predictive dialler providers lacked, was a high level of support.

Due to the feedback, we knew right from the off that we wanted to Primo Dialler to provide the best support within the industry.

Therefore we’ve put in place the following:

Why do hosted dialler providers tie you into long term contracts?

Posted by: Qaiser on 02 May 2019 Tagged by:
hosted dialler contracts

Traditionally, dialler providers tied customers into long term contracts. The main reason for this was due to large outlays for equipment costs. So instead of high upfront fee’s call centres could spread the cost by committing to the provider. However, as technology has progressed, hosted diallers have become the preferred option and this removes large setup costs as less equipment is needed.

What do I need to build a successful contact centre?

Posted by: Qaiser on 15 Apr 2019 Tagged by:
Call Centre with Predictive Diallers

There are many things to consider when starting a successful contact centre, using our knowledge of the industry, here are the main areas we believe you should think about.