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Disaster Recovery Solutions

Using Cloud technology to ensure
you never go a day without
your dialler.

It’s an alarming fact that 20% of all UK businesses will suffer a systems failure at some point and if you happen to run a call centre then this can have a devastating effect on your revenues and a negative impact on your customers.

At Primo Dialler our disaster recovery systems use cloud technology to make sure that your dialler is available, whenever you need it. In the event of a disaster, we can provide your business with access to data and telecommunications to help you carry on as normal. We know how important it is to plan ahead and in a climate where natural disasters such as flooding are becoming more commonplace, we can work with you to ensure that business downtime is kept to a minimum.

Key Benefits

Reduce Operational Costs

Maximum Agent Productivity

Allow your agents to work from anywhere in the world no matter what the disaster is. Thanks to cloud technology your workers can get access to systems, wherever they are. Our team consistently think outside the box to help provide solutions that can keep your business running, no matter what.

Maximise Agent Availability

Tailored For

At Primo Dialler we can offer you a disaster recovery and business continuity plan that is tailored to your business with a strong emphasis on pre-empting risk and having appropriate action plans in place.

Activation Within Minutes


Our predictive dialling technology and all its contents are backed up every night in three different locations so if anything does go wrong, then we can have you up and running again within hours.

How does it work?

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We configure the carrier network so that, when needed, calls can be diverted.

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We provide you with a separate DR termination (landing) number which is ready to receive calls.

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When needed, calls to your number are delivered to the DR termination number on the Primo Dialler platform.

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Your agents log into Primo Dialler, from wherever they are, and answer calls to your number as normal.


Disasters can come in many shapes and guises. They can be technological such as viruses, security breaches or hardware failures; they could be terrorism-related or an act of theft; or they could be natural disasters such as floods or storms. Whatever the scenario, if your business should fall victim to disaster you could lose data, revenue, customer confidence and your business reputation. Around 90% of businesses that lose data are forced to close within 2 years and that’s why it is imperative that you have a solid disaster recovery plan in place.

We know that every business is unique and this is why we adopt a personal approach and create disaster recovery plans that are tailored to your business. So, should the worst happen, our disaster recovery solution will ensure that your business can carry on as usual. 

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