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Award Winning Customer Support

Increasing Performance through Innovation

User Intuitive Agent Interface

Industry Leading Help Desk Solution

The customer is always at the forefront of our mind and we strive to make your customer experience as simple and as rewarding as possible. This is how we do it:

  • To deliver world class customer service we use an industry leading help desk solution called Zoho Desk. This enables us to deliver customer support over email, tickets, live chat, remote desktop support, voIP and self-help.

  • If you decide to raise a ticket whilst using our support site you will get an immediate reply from one of our expert team. The major benefit of using the ticket application is that it allows you to attach files and screenshots so that we can swiftly get to the root of your problem.

  • To save you any hassle we can even take control of your screen, log on and fix the issue for you. This is a major time saver and releases the burden of having to follow complex instructions.

  • If you decide to ring Primo Dialler rather than using the support site then we will always endeavour to answer your call within 5 rings so that you are not left hanging around. There will be no complex menus to go through and you will be able to speak to one of our specialist team quickly about your problem. We know how vital our software is to your business and we can usually fix most problems within 5 minutes over the phone and we will always follow up with an email to clarify how the problem was resolved so that you have a reference point if the problem occurs again.

It is this kind of attention to detail that helped us to win the Support Team of the Year and we pride ourselves on being able to offer you a world class service.

Bespoke Hosted Dialler

The professional team at Primo Dialler understands that one size does not fit all. Rather the professionals at Primo Dialler work to create the perfect solution to ensure the optimal satisfaction of a call centre not only today, but into the future as well.