​​​​ ​​​​​ ​​​​​ ​​​​​ ​​​​​ ​​​​​

Workflow Management

For any contact or call centre, it’s important to have a workflow solution that is able to support your operation. Our cloud-based predictive dialling technology has built-in workflow management software that enables you to manage performance, streamline processes, identify issues, reduce problems and increase productivity.
This is how:

Integrates easily into your business process, improves efficiencies and cuts down on costs. Can be tailored to your specific requirements. Will help you to spend more time selling and dealing with the needs of your customers.

Control the speed and ratios of your dialler and have the flexibility to add and remove agents with no hassle anytime you like.

Customisable dispositions which enable you to automate workflow operations without having to perform routine tasks that are often overlooked.

Answer machine detection which can be enabled or disabled depending upon campaign requirements.

Monitoring of calls to ensure a positive customer experience with the option of whisper coaching and barging in when needed.

Call recording which can be enabled for training purposes, producing recordings which are easy to search, manage and archive.

Never before in history has innovation offered promise
of so much to so many in so short a time.”
- Bill Gates

Workflow Solutions that Add Value

Predictive dialling technology is literally packed with added value features that enable the workflow of your call centre to run smoothly and efficiently. With any workflow solution, it is crucial that it integrates seamlessly with your overall strategic marketing plan and we have ensured throughout the development process that our predictive dialler does this. Take a look at some of the interactions that our predictive dialler complements:

  • CRM - Fully integrated to enable more informed decision making, better customer service, a smoother process and reduced workloads for the agents.
  • SMS/Email - Gives you the ability to send large scale campaigns using templates to save time with access to full reporting.
  • Intelligent IVR - Easy to set up and will divert calls to relevant agents, improving customer service and saving time.
  • Inbound & Outbound blending - Ability to set up campaigns to handle inbound and outbound calls simultaneously without the need for separate telephony platforms.
  • Campaign Management - The facility to run a campaign from start to finish and have complete control of performance and reporting.
  • Dashboard - Allows managers to review performance in real time, respond quickly and improve productivity.

The efficient workflow of your call centre operation is a major factor in its success and our predictive dialling technology will support you every step of the way.

  • Boost Agent Moral
  • Customer Service
  • Dialler Systems Are Beneficial

Boost Agent Moral

If you are looking for a way to help improve your employee's performance, your best solution would be to incorporate a predictive dialler into your company's existing system. The dialler will ensure your agents can do away with the frustration of having to deal with busy signals, errant calls or worse, dealing with unwanted calls.

Customer Service

If you are running a call centre you are probably on your toes everyday thinking of ways on how to improve your business and on how to always stay one step ahead of your competitors. The most successful businessmen say that the only way to keep improving your business is to make sure that your customers are well taken care of.

Dialler Systems Are Beneficial

If you manage a large organization and you want to achieve better productivity and efficiency, you always have to be on the lookout for the latest innovations in technology that you could incorporate into your existing system. Our predictive dialler provides a professional workflow solution for your business that can help improve your efficiencies.