Primo Dialler will work with you to ensure that your IVR system is fit for purpose and delivers. We can help you set up IVR routines that can route inbound calls based on your agents skill sets, campaigns or any other criteria that you would like to specify.
We can even set up an IVR to automate the customer experience without the need to speak to an agent, such as paying bills or relaying information. How you create your IVR is up to you and we are here to guide you, always advising on best practice and what will work best for your business.
Having a sophisticated IVR (Interactive Voice Response) for your business that is tailored to both your needs and the needs of your customers can make a huge difference to the operational efficiencies of your organisation and how your customers perceive you. This is what we can do: