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Primo Dialler will work with you to ensure that your IVR system is fit for purpose and delivers. We can help you set up IVR routines that can route inbound calls based on your agents skill sets, campaigns or any other criteria that you would like to specify.

We can even set up an IVR to automate the customer experience without the need to speak to an agent, such as paying bills or relaying information. How you create your IVR is up to you and we are here to guide you, always advising on best practice and what will work best for your business.

Having a sophisticated IVR (Interactive Voice Response) for your business that is tailored to both your needs and the needs of your customers can make a huge difference to the operational efficiencies of your organisation and how your customers perceive you. This is what we can do:

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Better Customer Service

Having an easy to follow IVR system that is intuitive and directs your customers to the right department every time will make their life easier and improve their perception of your business.

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Designed For Your Customers

We work closely with you to fully understand the customer experience. Once we know what you are trying to achieve, we design and build an IVR platform to help you achieve it. Everything is designed with your customers in mind and we place a strong emphasis on keeping things simple. This means that we will make your IVR system easy to understand so that your callers get to the right department as quickly as possible.

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Deal With ALL Your Calls

A well planned IVR system will mean that your customers are never faced with an answer machine where the majority of callers will hang up. An easy to understand navigation menu will direct them to the right place and to the right agent who can answer their query. This means that you don’t miss important calls and your customers are not left in the dark.

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Operational Efficiency

By answering calls that your teams can deal with rather than being tasked with taking calls and passing them on to other areas of your business, you are ensuring that the best use of their time is being exercised at all times. This will make them more efficient and focused on the job in hand.

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Reduce Call Times

Saving time is a crucial factor of any call centre operation and by dealing with your calls as quickly and efficiently as possible; your teams can be more effective and work at a better pace. Routing relevant calls to them and giving your customers access to the right information when they need it will help reduce your call times and streamline your processes.

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Save Costs

IVR reduces live agent call costs by taking over simple functions add in little to no maintenance costs.

Improve your Customer Experience

As a business owner, your top priority would be to make sure that you give your customers excellent quality service at all times. As your business grows you need to incorporate certain technologies that will improve your operations. With every investment that you make for your business, your ultimate goal is to improve your customer's experience with your company.