When investing in an auto dialler solution for your call centre there are a few key variables which will help determine whether you should choose a premise-based, hosted, or hybrid predictive dialler solution. These include the size of the call centre, the type of business and size of customer base, the nature of the teams working in the organisation – office-based or home-based, the access you have to internal IT resources and your requirements for a disaster recovery solution. All of these factors are important and our expert team can carry out a consultation to help find the right auto dialler software for your business.
For some organisation, especially larger companies and blue-chips, the biggest attractions of the premise-based predictive dialler model are security and reliability. With cyber-crime and computer hacking becoming an increasing global problem, one of the biggest benefits of a premise-based solution is that all data is transmitted over your local network and therefore data security is much easier to manage.