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Data Management
Reporting and
Analysis Software


Get up to the minute information
about the status of queues
and performance.

One of the keys for driving success in a call centre environment is being able to effectively manage your data and get real-time analytics on key areas of performance. To support you with this our predictive dialling technology can provide you with a host of reports and analytics to inform your decision making and to help you manage your teams effectively. 
For example:

Real-time Statistics & Wall Board: This is a graphical wall board application which is designed to be displayed on large screens but can also be tailored to a variety of other smaller screens. This provides your teams, supervisors and managers with instant, up to the minute information about the status of queues and performance. The information is displayed in a colourful way via bespoke interfaces to be both engaging and eye-catching so that people take notice.

Historical reports: These reports will allow you to examine historical information about performance so that you can compare to current activity and make better informed decisions.

Our in-built data management reporting and analytics software provides both real-time and historical reports to help you monitor your call centre performance at a high level as well as being able to drill down into specific details at a granular level.

“How you gather, manage and use information will
determine whether you win or loose”
- Bill Gates

Increasing Campaign Effectiveness

The wealth of data that you can obtain can range from the effectiveness of an individual agent’s performance to the overall efficiency and final results of a contact campaign. The data available will give you the ability to make decisions that drive strategies and improve results. For example, it will enable you to:

Identify areas for
improvement
Compare performance KPIs
to industry benchmarks
Determine productivities
and set headcounts
Flow Chart Image Monitor performance
and review results
Set objectives and
create action plans
Improve dialler and
call routing efficiencies
Formulate best
practice

Our data management reporting will enable you to be strategic, plan for the future and give you the facility to implement tactical plans to get the results you are aiming to achieve.

By using our range of reports and analytics our data management software can help you to get the most out of your operation by detailing data utilisation and dialler performance. This will help you to forge best practice going forward and make decisions that will drive profits and cost efficiencies for your business.