Predictive dialling technology is literally packed with added value features that enable the workflow of your call centre to run smoothly and efficiently. With any workflow solution it is crucial that it integrates seamlessly with your overall strategic marketing plan and we have ensured throughout the development process that our predictive dialler does this. Take a look at some of the interactions that our predictive dialler complements:
- CRM - Fully integrated to enable more informed decision making, better customer service, a smoother process and reduced workloads for the agents.
- SMS/Email - Gives you the ability to send large scale campaigns using templates to save time with access to full reporting.
- Intelligent IVR - Easy to set up and will divert calls to relevant agents, improving customer service and saving time.
- Inbound & Outbound blending - Ability to set up campaigns to handle inbound and outbound calls simultaneously without the need for separate telephony platforms.
- Campaign Management - The facility to run a campaign from start to finish and have complete control of performance and reporting.
- Dashboard - Allows managers to review performance in real time, respond quickly and improve productivity.
The efficient workflow of your call centre operation is a major factor in its success and our predictive dialling technology will support you every step of the way.