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Primo Dialler Embark on South African Adventure

We’re delighted to announce that Primo Dialler is heading to South Africa on the 28th of October. The first stop on our journey is Johannesburg where we will be exhibiting at Africa’s Calling CCMG Contact Centre Conference and Expo on the 31st October – 1st November (come and say Howzit to stand 24). After finishing the expo our team will…

Howzit! We’ve launched our new office in South Africa

We’re excited to announce the launch of our brand new office in South Africa.  Due to South Africa’s rapidly growing call centre industry, we decided it was ideal to open a base where we can connect locally with customers. Our new office continues our global expansion which now includes a presence within the UK, USA and Pakistan. Our new office…

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How an Interactive Voice Response (IVR) Can Help Your Call Centre Business

Interactive Voice Responses were designed to improve the way businesses handled inbound calls. They help direct callers to the relevant people or departments and reduce the frustration of callers being passed around. Therefore improving the companies efficiency and improving their interaction with the caller. An IVR is crucial to call centre, as making numerous outbound calls can usually result in…

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Primo Dialler – Bi-Annual Report (Jan to June) – 2019

We’ve had a fantastic first 6 months so far in 2019 and we’ve decided to publish a Bi-Annual report. This document should allow stakeholders (internal and external) to see what’s been happening within the company and our future plans to improve. What’s in the Report? The report looks at the following areas: Message from our Head of Sales Abdul Kawsar…

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What is an Omnichannel Call Centre Solution?

Simply put, an Omnichannel call centre solution is where all your call centre software integrates together with other software to create an all-in-one solution. This includes tasks such as managing inbound and outbound calls, updating CRMs, handling SMS and generating reports. For example, if you’re using Primo Dialler’s predictive dialler and Zoho’s CRM you can connect them together so they…

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