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New Feature: SQL Dialling

Due to high demand, we’ve added a brand new feature to our predictive dialler. Drum roll, please… we’d like to announce the addition of SQL Dialling. What is SQL Dialling? SQL dialling allows you to filter large databases to select a segment for more targeted campaigns. It uses what’s known as an SQL (Structured Query Language) to search and identify…

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Why UK call centres are outsourcing to South Africa

Businesses throughout the UK are making the decision to outsource their call centres to South Africa. In this blog, we look at the reasons why and examine the feasibility of your call centre doing the same.  There are several reasons why companies are making the decision to outsource their call centre.  Reduce Costs The main reason for UK businesses outsourcing…

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Primo Dialler Embark on South African Adventure

We’re delighted to announce that Primo Dialler is heading to South Africa on the 28th of October. The first stop on our journey is Johannesburg where we will be exhibiting at Africa’s Calling CCMG Contact Centre Conference and Expo on the 31st October – 1st November (come and say Howzit to stand 24). After finishing the expo our team will…

Howzit! We’ve launched our new office in South Africa

We’re excited to announce the launch of our brand new office in South Africa.  Due to South Africa’s rapidly growing call centre industry, we decided it was ideal to open a base where we can connect locally with customers. Our new office continues our global expansion which now includes a presence within the UK, USA and Pakistan. Our new office…

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How an Interactive Voice Response (IVR) Can Help Your Call Centre Business

Interactive Voice Responses were designed to improve the way businesses handled inbound calls. They help direct callers to the relevant people or departments and reduce the frustration of callers being passed around. Therefore improving the companies efficiency and improving their interaction with the caller. An IVR is crucial to call centre, as making numerous outbound calls can usually result in…

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