ivr-call-centre

How an Interactive Voice Response (IVR) Can Help Your Call Centre Business

Interactive Voice Responses were designed to improve the way businesses handled inbound calls. They help direct callers to the relevant people or departments and reduce the frustration of callers being passed around. Therefore improving the companies efficiency and improving their interaction with the caller. An IVR is crucial to call centre, as making numerous outbound …

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Omnichannel-Graphic-2

What is an Omnichannel Call Centre Solution?

Simply put, an Omnichannel call centre solution is where all your call centre software integrates together with other software to create an all-in-one solution. This includes tasks such as managing inbound and outbound calls, updating CRMs, handling SMS and generating reports. For example, if you’re using Primo Dialler’s predictive dialler and Zoho’s CRM you can …

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predictive-dialler-customer-support

Why we focus on customer service to grow our predictive dialler solution

Having been involved in the industry for several years and by speaking to various predictive dialler managers, we’ve discovered some of the biggest pain points about the industry. As the industry has progressed naturally the software has got better, more intuitive and offers greater reliability. However, one thing that we found that predictive dialler providers …

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dialler-contracts

Why do dialler providers tie you into long term contracts?

Traditionally, dialler providers tied customers into long term contracts. The main reason for this was due to large outlays for equipment costs. So instead of high upfront fee’s call centres could spread the cost by committing to the provider. However, as technology has progressed, hosted diallers have become the preferred option and this removes high …

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