How CRM Systems Empower Call Centres

A CRM (Customer Relationship Manager), helps businesses manage customer information in one central hub. Data can be updated as further communication such as emails or calls take place. A CRM is usually based online and can be accessed by various employees with different access levels. Call centres use CRM’s to manage and update lead data so when they make hundreds…

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adding agent image to predictive dialler 3

New Feature: Adding Profile Pictures to Agents

To improve the look and ease of use of the predictive dialler, we’ve added the ability to add a profile picture to each agent. By adding profile pictures you can quickly identify agents when looking through a list of agents. How to add an agent image on the Predictive Dialler To add an image to the predictive dialler go to…

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New Feature: SQL Dialling

Due to high demand, we’ve added a brand new feature to our predictive dialler. Drum roll, please… we’d like to announce the addition of SQL Dialling. What is SQL Dialling? SQL dialling allows you to filter large databases to select a segment for more targeted campaigns. It uses what’s known as an SQL (Structured Query Language) to search and identify…

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How an Interactive Voice Response (IVR) Can Help Your Call Centre Business

Interactive Voice Responses were designed to improve the way businesses handled inbound calls. They help direct callers to the relevant people or departments and reduce the frustration of callers being passed around. Therefore improving the companies efficiency and improving their interaction with the caller. An IVR is crucial to call centre, as making numerous outbound calls can usually result in…

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