Dialler Comparison

Custom Integration – As companies use a variety of different software such as CRM’s it’s important to look for a dialler provider which has the ability to integrate. Therefore by connecting the dialler to the CRM (or other software), you can reduce the time of manual tasks. This should lead to more time to focus on generating leads.

Features that will help your business – Dialler providers have a range of different features, but some of them might not be suitable for you. Look at the feature sets and which can benefit your call centre rather than just having them for the sake of it.

Innovative Provider – You need to look for a dialler provider that is constantly innovating. Take a look at their blog or social media accounts to see if they are adding new features on a regular basis. This will show that they are constantly looking to improve and provide a better service for their clients.

It can also help you in the long term, so if your call centre grows you will be confident your dialler provider can grow with you. 

24/7 Support – One of the most frustrating things call centres face, is not being able to get support from their dialler provider. This could be as simple as learning new features or uploading data. If there is no one available when you need them it means you have to wait until some gets in touch with you.

If your dialler provider is based in the same country as you, they’re likely to have the same working hours. However, if you’re based internationally then 24/7 support might be an important benefit to looks for.

Check Independent Reviews – It’s always worth checking out your dialler provider on independent review websites such as Capterra. This should help give you an insight into the dialler company and what they do well.