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Features

All-in-one Cloud Contact Centre

Our Predictive Dialler, Seamless, Beautiful and Easy to Us

 

Reporting Tool

Easy one click reporting system at the tap off a button.

Great Documentation

Get started quickly with the help of our extensive documentation.

Cloud Based

Always accessible with any type of device.

Fast Support

You can ask anything and our fast support team will gladly help.

PrimoDialler Benefits

Find the perfect home page for any business need – Deploy provides tailored layouts for all businesses, from small companies to mighty corporations, and everything in between.

SMS & Email

Our Predictive Dialler has the capacity to send and receive SMS & Email communication based on campaigns and pre made templates. We also have provisions for running large SMS. and Email campaigns through the platform with full reporting.

Campaign Management

Full campaign management and analysis is a standard feature which gives you the ability to create campaigns, assign users and assign inbound queues to multiple campaigns. Our solution also includes detailed call, campaign, user and full organisational management.

Voice

The dialler is compatible with the majority of the leading SIP based softphones, including but not limited to; Eyebeam, VoIP Talk and 3CX Software. The dialler is also able to process calls using the G729 and G711 Codecs.

PBX

Our dialler also has full PBX functionality including all the enterprise grade features you would come to expect from a leading telephony service. Some of the features include; call recording, reporting, huntgroup and inbound call management.

Security

Changes made within the system can only be authorised by a unique IP address. Every change is also logged into the system by IP address, time and the user that made these changes.

Answer Machine Detection

Our Predictive Dialler will detect answer machines before the call is transferred to an agent and will then disposition the call as an answer machine. Data recycling rules can be set to call these back at a later time.

Data Analysis

Our Predictive Dialler enables you to organise different data sets in order to achieve the best possible results. Our recall settings enable you to effectively exhaust a larger proportion of your data, giving you maximum data penetration.

Inbound & Outbound Blending

The ability to set-up campaigns to handle inbound and outbound calls simultaneously without the need for using separate telephony platforms.

Integrate your business

With Primodialler

Pause Code

Agents have full control over the pause code, they can easily pause their dialler when they are not active.

Login from anywhere

Agent get the chance to logged in from anywhere with smart phone, web browser just need an internet connection.

Internet chat

PrimoDialler provide all the basic necessities to agents in regards of customer satisfaction.

Web-based administration

With predictive dialler, managers can easily access to agents status board with the help of web based administration.

Time clock Application

Separate Time-clock application enable in software to track user work performance, work productivity and call resolution.

Inbound And Outbound calls

With this unique feature, call centre agents will receive all the calls either it will be related to inbound or outbound.

Multiple campaigns

With predictive dialler, agent have facility to manage one campaign with multiple diallers and manage multiple campaigns with the help of single dialler.

Local caller ID

Predictive dialler display local caller ID to its customer while calling for outbound and receiving from inbound customers.

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