IVR

A well designed and easy to follow IVR system will help make your customers lives easier by providing them with an intuitive solution that lets them get the information or complete the tasks that they need to.

We work closely with you to fully understand the customer experience. Once we know what you are trying to achieve, we design and build an IVR platform to help you achieve it. Everything is designed with your customers in mind and we place a strong emphasis on keeping things simple. This means that we will make your IVR system easy to understand so that your callers get to the right department as quickly as possible.

A well-planned IVR system will mean that your customers are never faced with an answer machine where the majority of callers will hang up. An easy to understand navigation menu will direct them to the right place and to the right agent who can answer their query. This means that you don’t miss important calls and your customers are not left in the dark.

By answering calls that your teams can deal with rather than being tasked with taking calls and passing them on to other areas of your business, you are ensuring that the best use of their time is being exercised at all times. This will make them more efficient and focused on the job in hand.

Saving time is a crucial factor of any call centre operation and by dealing with your calls as quickly and efficiently as possible; your teams can be more effective and work at a better place. Routing relevant calls to them and giving your customers access to the right information when they need it will help reduce your call times and streamline your processes.

IVR systems can help reduce live agent call costs by taking over simple functions and automating them, this means your call centre staff will be free to deal with customer queries. Another benefit of an IVR platform is that there is little to no ongoing maintenance cost.