Support Technician
Birmingham
Posted 3 weeks ago

Since our foundation in 2015 Primo Dialler has been an ambitious and dynamic dialler company that has led the way with innovative, award winning solutions. Working very closely with our customers we’ve grown to become one of the leading players in the VOIP, telecoms, and dialler markets. We don’t believe in ordinary. We like to go the extra mile, delivering ground-breaking solutions and efficiencies for our customer keeping their businesses at the heart of everything we do. 

To support our ongoing expansion we are looking for a highly motivated Support Technician to join our UK based Support team. As a technical expert of our products (full training provided) the successful candidate will demonstrate a keen technical knowledge of telecommunications systems include VOIP and Dialler systems, as well as a proficiency in MS office suite.  

Responsibilities: 

  • To successfully onboard new customers onto our platform, providing full setup and training for best use and management 
  • Provide first line support to end users for fault fixing as well as general maintenance and management 
  • Develop deep understanding of customer business operations and processes to provide tailored support and advice 
  • Establish strong customer relationships through consistently exceptional technical support  
  • Work to business, team, and individual KPIs based around CSat and SLAs 

Essential Skills 

  • Strong understanding of Microsoft office suite 
    Ability to work well under pressure and to tight deadlines 
  • Professional approach to problem solving using analytical skills and excellent communication with both written and verbal English 
  • Timekeeping and flexibility to working patterns 
  • Track record of maintaining positive customer experience and satisfaction 

Desirable Skills 

  • Knowledge of call centre operations, CRMs and Dialler systems 
  • Knowledge of computing, networking, telecoms industry and products 
  • Experience working with international technical teams 

What we’d love 

  • Track record of complaint/fault investigation through to satisfactory resolution 
  • Knowledge of VOIP industry 
  • Previous experience working in technical support departments or technical environments 

Job Features

Job Category

Technical Support Jobs

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