Predictive Dialler

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Predictive Dialler System

A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

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See what Primo Dialler can do for your call centre. Increase sales, productivity, conversions and that's just the beginning.

At Primo Dialler we understand that running a call centre or large scale telesales operation is a significant investment for your business. Charged with driving sales, managing customer relationships, driving loyalty and building long term revenues, your call centre is at the heart of your business.

Managing a call centre requires a lot of training and investment in resources and technology. With this in mind, it is vital that you are able to control costs whilst still maintaining high levels of customer service. This is where Primo Dialler comes in.

Our ground-breaking predictive dialler technology has been developed to integrate seamlessly into your business processes, increase efficiencies and drive down costs.

A Predictive Dialler Tailored to Your Requirements

Through experience, we know that some call centres believe that moving to a new predictive dialler will be difficult, time-consuming and expensive. However, we took this information on board when designing our software.

We have therefore invested a lot of time and research into making our predictive dialler easy to use, affordable and offering fast set up times. We can also integrate your software with various other platforms to allow your call centre to run seamlessly.

Finally, we’ve invested time and money into building an award-winning support team to help train and assist you with the predictive dialler.

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What is a Predictive Dialler?

A Predictive Dialler is an outbound dialling solution which makes calls from lists of telephone numbers. The software works out and screens calls to get the most of the data and increase agent performance.

Why use a Predictive Dialler?

Predictive diallers can significantly improve your outbound dialling campaigns. This is done by making sure agents have less wait time for answered calls to come through. This is done by complex algorithms working on averages to make sure calls are ready as soon as agents finish.

Why Choose a Predictive Dialler over other Diallers?

Predictive Diallers analyse information in real time to predict when agents will be available to take the next call. They then work out how many numbers to dial to get a regular flow of calls to agents.

Are Predictive Diallers Expensive?

Previously predictive diallers were expensive as they involved a huge amount of hardware and installation costs. As technology has moved forward predictive diallers are now based in the cloud and are now cost-effective.

This means less need for physical hardware as agents can use softphones on computers which are free and there is no need for a physical PBX to manage the calls.

Who are Predictive Diallers for?

Predictive diallers are ideal for call centres or for people looking to make large amounts of outbound calls. Companies like Primo Dialler also allow custom integration so you can link your dialler to your CRM so you can manage calls easily and efficiently.