Tag: call centre ivr


How an Interactive Voice Response (IVR) Can Help Your Call Centre Business

Interactive Voice Responses were designed to improve the way businesses handled inbound calls. They help direct callers to the relevant people or departments and reduce the frustration of callers being passed around. Therefore improving the companies efficiency and improving their interaction with the caller. An IVR is crucial to call centre, as making numerous outbound calls can usually result in…

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