Due to advances in technology many call centers can allow agents the flexibility to work from remote locations. However, one issue with this is that many agents may lack the equipment to do so. Generally, agents would need a PC or laptop and a headset. If they don’t have this, they will need to either move one from a call center or purchase one themselves.
Our development team have therefore managed to come up with a solution, a mobile friendly dialer.
EASY TO GET STARTED
See How it Works
Our mobile dialer can help get your agents up and running quickly. Your agents simply need to request your mobile-friendly credentials from support and whitelist your IP.
Our mobile-friendly dialer is compatible on Android and iOS devices.
Watch the video to find out what you need to know to login and get started making and receiving calls.
If you need further information or wish to speak to someone about the mobile friendly dialler, please email firstname.lastname@example.org.
Mobile Friendly Dialer
What is a mobile friendly dialer?
Our mobile friendly dialer allows agents to login with just their mobile phone. This means they don’t need to have a dedicated pc and headset and go through the hassle of setup. Agents can simply use a link and enter their login details.
Once logged in agents have full access to the dialer and can press play to start receiving calls through their handset.
When they need to stop calls they can hit the pause button and stop calls coming through.
An easier way for agents to continue working regardless of location.
Mobile Friendly Dialer Benefits
The key benefits of our mobile-friendly dialler are as follows:
Work anywhere – Agents can now easily work from home or any other remote locations.
Easy to setup – There is no need to set up a pc and install software, just request your link, whitelist your IP and login using your credentials.
No Equipment Cost – As no PC and headset is needed, call centers can reduce the amount spend on equipment and any costs due to wear and tear.
Access full dialer capabilities – There are no restrictions to accessing features of the dialer as agents can operate as with full functionality.
CONTINUE YOU TO GROW YOUR CALL CENTER WITH REMOTE AGENTS
REMOTE WORKING AGENT TIPS
Where possible we encourage agents to use handsfree calling by using headphones. This will allow agents to make notes so they can update the CRM.
Charge Mobile Phone
An obvious one, it goes without saying that you need to make sure you’re mobile phone is charged to avoid calls being cut off.
Keep a strong internet connection
A strong internet connection will keep call quality high. Try to keep in a good distance to your router or make sure your mobile internet has a strong signal.
Find a good working area
To stay focused, agents should set up in a working environment. This means keeping away from the TV and other household noise.
Notify Friends and Family
If you’re likely to be on the phone all day it might be wise to let close friends and family know. This will avoid the possibility of agents being disturbed or creating panic that people can’t get in contact.
Ready to Get Started?
See what Primo Dialer can do for your business. Increase sales, productivity, conversions and that’s just the beginning.