​​​​ ​​​​​ ​​​​​ ​​​​​ ​​​​​ ​​​​​
Slide1 background

...Join the virtual revolution

Slide1 background

Features

Taking your contact centre to new heights

Hosted Dialler and Call Centre Solutions

Support Icon

Company Profile

Find out why we are so good at what we do. View our company profile.

Development Icon

Benefits

Developing custom call centre and hosted dialling solutions to suit each individual organisations specific requirements.

Award Icon

Industries

The Number 1 Call Centre Solution developed so that it can be tailored to a variety of call centre industries. Click here for some examples.

 

Manager Dashboard

Our Manager Dashboard is completely customisable with the ability to drill down on the metrics that matter to your contact centre. Using the dashboard you can manage your call centre from anywhere in the world. Make the right business decisions for your business.

 

Agent Interface

Our agent interface allows your agents to use the dialler effortlessly. A user focused, feature-rich design means that your agents will have everything they need at their fingertips allowing them to focus completely on the customer.

 

Admin Interface

Your admin interface can be structured to your business needs. Using the simple interface you can drag and drop stats and create reports that are tailored to the needs of your business. Get a real-time overview of performance and drill down to the metrics that matter using our powerful call centre solutions.

 

Status Board

Our graphical wall-board is designed to be displayed on large screens and provides agents, supervisors and other contact centre personnel with instant, colourful real-time call centre information.

Reach New Heights

Our aim is to develop a long term relationship with you and provide you with the expertise you need to make your call centre operate to its optimum level. Through our bespoke service we can develop a hosted dialler solution that can help you:

  • Increase sales
  • Grow your profits
  • Reduce overheads
  • Integrate your existing hardware & software applications

Grow Your Profits

Primo Dialler has been providing industry leading hosted dialler solutions since 2015. In this time we have developed a fully integrated and simple to use call centre solution that has put us at the forefront of predictive dialling technology.

Our mission is simple: to create the ideal hosted dialling solution for your business and offer you the most flexible and easy to use call centre solutions available in the market today. With a team of industry experts with over 15 years’ experience in the call centre sector our strengths lie in our people. This makes us uniquely placed to give you the very best advice about hosted dialling and call centre solutions for your business.

Learn More

Increase Productivity

Do you feel like there is just too much downtime for your agents? Do you wish they could make more calls each day without having to work more hours? If so, then our call centre solution is the perfect fit for your business. Your agents will be connecting with more people, making sales and getting results.

Award Winning

We’re an award winning business that knows what it takes to develop hosted dialling solutions that will help grow your business. Our ground breaking technology, exceptional customer service and award winning technical support are what will give you a leading edge in today’s highly competitive marketplace.

Quality and Performance

Contact centre management teams work to monitor, regulate and improve performance every single minute your operation is running. The management you choose can in many cases have virtually full control over your phone dialler program, how it is run, and key areas where it can be optimized.

SIP & Voip

SIP is a feature which allows users within your business organisation to make thousands or even millions of calls all over the world. The feature is a huge benefit to businesses that are looking to grow through an improved and more efficient service. If your business is moving premises you need not worry either, with SIP you can keep your local presence.

Predictive Dialler Benefits

Our predictive dialler uses statistical algorithms to reduce the waiting time of agents between phone calls. To do this, the dialler uses data such as the number of call centre agents, average number of phone conversations per agent, the contact centre’s call history, customer preferences, and the contact centres call priorities. The hosted dialler also ensures that there are always agents available when a client or a customer answers or connects to a call.