Do you feel like there is just too much downtime for your agents? Do you wish they could make more calls each day without having to work more hours? If so, this is the solution that has been changing the world for all call centres. Your agents will be connecting with more people, making sales and getting results.

As winners of the Support Team of the year at the European Call Centre Awards we know what it takes to develop dialling solutions that will help grow your business. Our ground breaking technology, exceptional customer service and award winning technical support are what will give you a leading edge in today’s highly competitive marketplace.

Contact centre management teams work to monitor, regulate and improve performance every single minute your operation is running. The management you choose can in many cases have virtually full control over your phone dialler program, how it is run, and key areas where it can be optimized.

Sip is a feature which allows users within your business organisation to make thousands or even millions of calls all over the world. The feature is a huge benefit to businesses that are looking to grow through an improved and more efficient service. If your business is moving premises you need not worry either, with SIP you can keep your local presence.

It utilizes statistical algorithms to reduce the waiting time of agents between phone calls. To do this, the dialler uses data such as the number of call centre agents, average number of phone conversations per agent, the contact centre’s call history, preferences of customers, and the contact centres call priorities. The dialler also ensures that there are always agents available when a client or a customer answers or connects to a call.