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The latest from Primo

Catch up on the latest feature updates, news, and announcements.

Connect CLI Launch: Revolutionizing Call Centre Connectivity

Discover Connect CLI

Discover Connect CLI, the AI-driven solution enhancing connectivity by 20% in call centres. Learn how this innovative tool optimizes Caller ID management and boosts campaign success rates.

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A Comprehensive Guide to Call Center Campaigns: Definition and Types

Call Center Campaigns

Explore a comprehensive guide to call center campaigns, their types, and their significance in driving customer satisfaction and business growth.

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Advanced Strategies for Dealing with Challenging Customers in the Call Center

Strategies for Dealing with Challenging

Explore sophisticated tactics for handling challenging customer behaviours in call centers, including empathy training, predictive analytics, real-time speech analytics, AI-powered ticketing systems, chatbots for issue triage, dynamic scripting, personalized customer journeys, and continuous training with AI feedback.

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