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The latest from Primo

Catch up on the latest feature updates, news, and announcements.

US Outbound Dialling Compliance: What BPOs Need to Know in 2026

The Two Regulators You're Actually Answering To (FCC vs. FTC)

US outbound dialling compliance isn't just about TCPA and TSR rules — it's about number reputation. Learn what BPOs need to track to stay compliant and connected.

Learn more

We are Heading to LeadsCon And We are Bringing the Future of BPO Calling With Us

Discover how Primo next-generation dialler is changing the game for contact centres and why you need

The countdown is on. LeadsCon is just around the corner, and the Primo team is gearing up for what's going to be one of the most exciting events in the performance marketing and BPO calendar. If you're attending, here's why you need to find us before you find your coffee.

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7 Ways Call Center Owners Can Maximize Agent Performance During Medicare AEP

Medicare AEP

Every year, from October 15 to December 7, call centers gear up for one of the busiest times in the healthcare industry, the Medicare Annual Enrollment Period (AEP).

It is the time when millions of Medicare beneficiaries explore, review, and change their health plans. For call centers handling Medicare campaigns, this short period is full of opportunity but also comes with a lot of pressure. High call volumes, strict regulations, and limited time can easily overwhelm teams if they are not prepared.

Learn more