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Stop Feeling Overwhelmed. Build Stronger Connections with Customers. Boost Sales & Efficiency with Primo Dialler

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FAQ

We’ve put some commonly asked questions to give you more information if you can’t find the answer please try our chat.

When connected, a predictive dialler works with a list of numbers and connects each of the answered dials with the people who are making the calls. Hosted diallers use a statistical algorithm in order to effectively minimise the amount of time that an agent spends waiting for the next conversation. At the same time a power dialler allows the people on the other end of the line to spend less time waiting for an agent to become available, effectively maximizing efficiency. If all of the agents are busy, then the algorithm resets itself until an agent becomes available, and the call is put through immediately to ensure that no valuable time is lost.

While some other hosted dialler services may require on-site infrastructure in order to function, we do not. Our hosted power dialler service is entirely cloud based and able to be customised over the internet. You will not need to purchase hardware in order to get Primo Dialler.

All of the diallers can be fully customised in order to meet any and all business needs. Primo Dialler works with numerous clients, each of whom have varying lists of customisations that they would like to use to shape the service in order to work better with them. Our experienced in house technical and design teams are ready and on standby to help customers build any type of dialing service that they want.

All of the specifications of the service can be changed depending on your personal preferences. The customer will have full control of the dialler speed and other customisable options. In order to make the necessary changes, all that you are required to do is access the dialler and set the speed as is desired.

Some customers may be concerned about their hardware and if their computer will be able to run the dialling services. Fortunately, all that is needed in order to successfully run the dialler is a computer, a phone and the internet. With those basic requirements set in place, we can do the rest and help you get started in no time at all.

Fortunately for customers whose business plans involve the use of multiple sites, our hosted predictive dialling services are entirely web based. This means that they can be easily implemented into numerous sites, and maintained easily and effectively without the requirement of additional, more advanced articles of hardware.

For customers who have CRM, simultaneous functionality with hosted dialler services can be a concern. However, through our carefully maintained specifications, we can easily ensure that both the dialler and the CRM will be able to function with each other without any hindrances to either.

Full support for our dialling services is available twenty four hours a day, seven days a week. We have a considerable base of clients who utilise our services from all over the world. We understand how crucial dialling time is in maximizing the efficiency of a business, and we want to always be able to help with any issues that may arise. No matter the time or the day, we have experts on constant standby to be able to help ensure that our services are running smoothly and without any concerns.

At Primo Dialler, we provide our own network that is carefully maintained and designed to specialise in handling the appropriate call centre traffic. All of the call traffic is immediately routed over to our specialised network. This means that the customer will never have to worry about working with hardware requirements or experience any issues with call quality. Our servers are designed to ensure that the customer receives the best possible call quality each time a call is placed.

The training is very simple and our step-by-step approach to how you get started will have you using predictive dialling within minutes after initial set up. Your agents will quickly become comfortable with our system. Your time spent on training will be far more productive and you can focus more of your efforts on selling techniques and overcoming objections.

TTypically, a good performing agent manually dialling will only talk to customers/prospects for approximately 15 to 20 minutes out of each hour. The rest of the time has the agent dialling phone numbers and waiting for each connection. Our predictive dialler will eliminate the manual dialling and waiting time, allowing the actual talk time to reach approximately 50 minutes per hour. The productivity will increase significantly across the entire operation.

TTypically, a good performing agent manually dialling will only talk to customers/prospects for approximately 15 to 20 minutes out of each hour. The rest of the time has the agent dialling phone numbers and waiting for each connection. Our predictive dialler will eliminate the manual dialling and waiting time, allowing the actual talk time to reach approximately 50 minutes per hour. The productivity will increase significantly across the entire operation.

Information That We Collect

  • When you use our website you consent to our collection and use of your personal information as described in this privacy policy. The type of information that we might collect is:
  • Your name and job title
  • Your post code, address details and email address
  • Your preferences and interests
  • Any additional information that you provide us with if you register for certain services, newsletters, events, press releases, surveys, special offers, webinars and alerts.

How Cookies Are Used

Any information that we obtain from you is used to understand your requirements better and provide you with an improved service. This includes:

Informing you about special offers, new products and added value information to the email address that you have provided.

We may contact you for market research purpose to enable us to improve our products and services.

You have the option to opt-out of any emails that we send you by clicking the unsubscribe button.

Any information that you provide us with will be securely retained and we have many safeguarding tools in place to ensure that there is no unauthorised access or disclosure of your data.

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The cookies on our site help to differentiate you from other customers so that we can tailor your experience with us more effectively.

In summary, cookies help us provide you with a better website by identifying which pages you find useful and which you do not. A cookie does not give us access to your computer or any other personal information about you other than the data that you have already chosen to share with us.

Controlling Your Personal Data

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. From time to time we may use your personal information to send you promotional information about third parties which we think will be useful to you but only if you have given us previous permission to do so.

Links To External Websites

Please note that we are not responsible for the practices employed by websites linked to or from our website and we have no control over their content. Links to other websites are provided as added value information to topics that may be useful to our website visitors. When you use a link to go from our website to another website our Privacy Policy is no longer valid. You will need to refer to the privacy policy of that website to make yourself aware of their statement

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User Guides

Through feedback from our customers and with everyone having different learning styles, we’ve put together some user guides to help customers work through at their own pace. These guides can also act as training for new employees who might be taking a interest in the dialler management side of things. We aim to expand this area with as many videos as possible and grow our support area.

How to Connect Your Softphone

How to Connect Your MicroSIP

How to Create Dispositions

How to Create Custom Fields

How to Reset a Data List

How to Create and Assign a Script

How to Reset Campaign Lists (Bulk-Reset)

What is SQL filtering and how can it benefit your call centre?

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ADDITIONAL RESOURCES

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The customer is always at the forefront of our mind and we strive to make your customer experience as simple and as rewarding as possible. Chat to us or Drop us a line…