Interactive Voice Response

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Interactive Voice Response

Primo Dialler will work with you to ensure that your Interactive Voice Response (IVR) system is fit for purpose and delivers a great user experience. We can help you set up an IVR that can route inbound calls based on your agents skill sets, campaigns or any other criteria you specify.

We can even set up an IVR to automate the customer experience without the need to speak to an agent, such as paying bills or relaying information.

Having a sophisticated IVR (Interactive Voice Response) system for your business that is tailored to both your needs and the needs of your customers can make a huge difference to the operational efficiencies of your organisation and how your customers perceive you.

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