7 Ways Call Center Owners Can Maximize Agent Performance During Medicare AEP

Medicare AEP

Every year, from October 15 to December 7, call centers gear up for one of the busiest times in the healthcare industry, the Medicare Annual Enrollment Period (AEP).

It is the time when millions of Medicare beneficiaries explore, review, and change their health plans. For call centers handling Medicare campaigns, this short period is full of opportunity but also comes with a lot of pressure. High call volumes, strict regulations, and limited time can easily overwhelm teams if they are not prepared.