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Blog - Power Dialler

What do i need to build a successful contact centre

A Purpose for the Contact Centre

Sep 15, 2023
|
9 min to read

There are many things to consider when starting a successful contact centre, using our knowledge of the industry, here are the main areas we believe you should think about.

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Primo Dialler – Bi-Annual Report (Jan to June) – 2019

Primo Growth Figures

Sep 15, 2023
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9 min to read

We’ve had a fantastic first 6 months so far in 2019 and we’ve decided to publish a Bi-Annual report. This document should allow stakeholders (internal and external) to see what’s been happening within the company and our future plans<

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Why Field Sales Teams Need to Pivot to Survive

effect on field sales teams

Sep 15, 2023
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7 min to read

The current pandemic has had a drastic effect on field sales teams. They’re no longer able to go and knock on peoples doors to promote products or services. So what can field sales teams do to survive?

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Primo awarded ISO 9001:2015 Quality Management Certificate

ISO 9001:2015 quality management certificate

Sep 15, 2023
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9 min to read

We’re delighted to announce that we’ve been awarded the ISO 9001:2015 quality management certificate. The award is in relation to the provision of phone dialler software. 

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The Step-by-Step Process to Build a Productive Contact Centre Team

Productive Contact Centre Team

Sep 27, 2023
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8 min to read

The digital age. A time where productivity tips couldn’t be more important. As a dialler provider, we see call centres make the same mistakes over and over again.

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Primo Dialler – Annual Report Jan – Dec 2021

Annual Report

Oct 23, 2023
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5 min to read
power dialler

2021 has been a challenging but successful year. For the interests of our stakeholders, we’ve put together an annual report. 

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What is Jornaya’s TCPA Guardian and How Can it Help Protect your Contact Center

Protect your Contact Center

Oct 23, 2023
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2 min to read
power dialler

What is Jornaya’s TCPA Guardian and How Can it Help Protect your Contact Center One of the key practices of long-term successful contact centers is to abiding to strict laws around the industry.

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Well-being in the Call Center: Strategic approach with Primo Dialler

Discover a strategic approach to well-being in call centers with Primo Dialler

Jan 09, 2024
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5 min to read
Well-being in Call Centers

Discover a strategic approach to well-being in call centers with Primo Dialler. Explore actionable strategies to manage stress and elevate agent well-being, enhancing productivity and customer satisfaction. Join us in cultivating a positive work cultur

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Strategies for Overcoming Sales Objections in a Dynamic Marketplace: A 2024 Guide

Learn the art of objection handling, boost employee morale, and stay competitive with adaptability a

Feb 24, 2024
|
3 min to read
Call center professional addressing customer objections in a dynamic marketplace - A 2024 guide for

Discover the importance of adeptly overcoming sales objections in call centers for sustained success in the dynamic marketplace of 2024. From enhancing customer retention, driving revenue, and ensuring a positive brand reputation to seizing upselling opportunities and promoting employee morale, effective objection handling is the key to thriving in the competitive landscape. Learn how call centers can leverage data-driven insights, adapt to market changes, and foster a culture of continuous improvement to optimize resources and stay ahead in a rapidly evolving business environment.

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Recent Post

A Purpose for the Contact Centre

Apr 16, 2023
|
9 min to read

Primo Growth Figures

Apr 16, 2023
|
9 min to read

effect on field sales teams

Apr 16, 2023
|
9 min to read

ISO 9001:2015 quality management certificate

Apr 16, 2023
|
9 min to read

Productive Contact Centre Team

Apr 16, 2023
|
9 min to read

Annual Report

Apr 16, 2023
|
9 min to read

Protect your Contact Center

Apr 16, 2023
|
9 min to read

Discover a strategic approach to well-being in call centers with Primo Dialler

Apr 16, 2023
|
9 min to read

Learn the art of objection handling, boost employee morale, and stay competitive with adaptability a

Apr 16, 2023
|
9 min to read

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