Blog - Primo Dialler Benefits

Benefits of Omnichannel Call Centre Solution

Simply put, an Omnichannel call centre solution is where all your call centre software integrates together with other software to create an all-in-one solution. This includes tasks such as managing inbound and outbound calls, updating CRMs, handling SM

Howzit! We’ve launched our new office in South Africa

We’re excited to announce the launch of our brand new office in South Africa. 
Due to South Africa’s rapidly growing call centre industry, we decided it was ideal to open a base where we can connect locally with customers.

Primo Dialler Embark on South African Adventure

We’re delighted to announce that Primo Dialler is heading to South Africa on the 28th of October. The first stop on our journey is Johannesburg where we will be exhibiting at 

Adding agent image to predictive dialler 3 New Feature

To improve the look and ease of use of the predictive dialler, we’ve added the ability to add a profile picture to each agent.

What does the future hold for field sales teams?

Field sales teams have effectively come to a halt since the lockdown has commenced. As they can’t currently visit peoples home what does the future hold for the field sales teams?

In-house Call Centre vs Outsourcing Call Centre – Which One Should You Choose?

In-house Call Centres vs Outsourcing Call Centres – Which Should You Choose? Are you looking to start a call centre but can’t decide between an in-house or an outsourced call centre? All the information you need to make this decision is in<

What is STIR/SHAKEN?

Did you know 45 Billion Robocalls were made to American numbers in 2020?

The latest figures show that over 48% of calls received by Americans go unanswered.

Many people have lost trust in the telecoms market and the FCC are looking&

5 Top Tips for Attending the Call and Contact Centre Expo

We’ve recently announced on our social media accounts that we are attending the   Call & Contact Centre Expo  on the 16th and 17th of November 2021.