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New Feature: Website Chat to Dialler

We’ve added a new feature to our dialler which allows users to respond to website chat messages within the platform. This should allow our customers to add additional channels of communication, gaining more leads and increasing the chances of conversion. Clients who have websites can now give visitors the opportunity to message agents online.  How Website Chat to Dialler works…

how-crms-empower-call-centres

How CRM Systems Empower Call Centres

A CRM (Customer Relationship Manager), helps businesses manage customer information in one central hub. Data can be updated as further communication such as emails or calls take place. A CRM is usually based online and can be accessed by various employees with different access levels. Call centres use CRM’s to manage and update lead data so when they make hundreds…

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New Feature: Introducing the Agent Calendar

Our latest predictive dialler software release includes an Agent Calendar feature. This allows agents to become more organised and plan for meetings or events. By including this feature within the dialler it keeps agents within one platform and stops them getting distracted by other software. How to Add a Meeting or Event to the Agent Calendar After an agent has…

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New Feature: Adding Profile Pictures to Agents

To improve the look and ease of use of the predictive dialler, we’ve added the ability to add a profile picture to each agent. By adding profile pictures you can quickly identify agents when looking through a list of agents. How to add an agent image on the Predictive Dialler To add an image to the predictive dialler go to…

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