Customer Service Update

Exciting news, We’re changing the way we do our support – Better for you, better for us! We’re very excited to announce some huge changes to the channels available to you and the ease of reaching a support technician in real-time, 24/7.  In an industry like ours, instant support and communication is crucial. Introducing our three new support …

Customer Service Update Read More »

what-is-stir-shaken

What is STIR/SHAKEN?

What is SHAKEN/STIR? Did you know 45 Billion Robocalls were made to American numbers in 2020? The latest figures show that over 48% of calls received by Americans go unanswered. Many people have lost trust in the telecoms market and the FCC are looking for ways to improve it. Therefore, from June 30th 2021 the …

What is STIR/SHAKEN? Read More »

Thumbnail of In-house Call Centre vs Outsourcing Call Centre Blog

In-house Call Centre vs Outsourcing Call Centre – Which One Should You Choose?

In-house Call Centres vs Outsourcing Call Centres – Which Should You Choose? Are you looking to start a call centre but can’t decide between an in-house or an outsourced call centre? All the information you need to make this decision is in this blog. An in-house call centre is a dedicated team of agents that …

In-house Call Centre vs Outsourcing Call Centre – Which One Should You Choose? Read More »

Scroll to Top