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What is STIR/SHAKEN?

What is SHAKEN/STIR? Did you know 45 Billion Robocalls were made to American numbers in 2020? The latest figures show that over 48% of calls received by Americans go unanswered. Many people have lost trust in the telecoms market and the FCC are looking for ways to improve it. Therefore, from June 30th 2021 the …

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In-house Call Centre vs Outsourcing Call Centre – Which One Should You Choose?

In-house Call Centres vs Outsourcing Call Centres – Which Should You Choose? Are you looking to start a call centre but can’t decide between an in-house or an outsourced call centre? All the information you need to make this decision is in this blog. An in-house call centre is a dedicated team of agents that …

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Primo awarded ISO 9001:2015 Quality Management Certificate

We’re delighted to announce that we’ve been awarded the ISO 9001:2015 quality management certificate. The award is in relation to the provision of phone dialler software.  ISO 9001 is recognised globally as the international benchmark for quality within an organisation. It ensures services meet the needs of clients through an effective quality management system. The award further enhances our reputation …

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Birmingham Based Tech Company Nominated for Prestigious Telecoms Award

Press Release: 08/01/2021 Primo Dialler a Birmingham based tech company, has been nominated for a prestigious telecoms award. The Comms Business Awards are annual awards which highlight excellence in a range of categories across telecommunications. Primo Dialler has been nominated in the category Contact Centre Vendor due to their focus on contact centre software.  “In what was a turbulent year for many businesses across the globe, our team quickly responded …

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Primo End of Year Message

Primo End of Year Message  It goes without saying this has been a difficult year for many businesses across the world. As a global provider we’ve had insights into how each country has adapted to work around lockdowns and avoid being infected by Covid-19.  Here at Primo we moved extremely quickly, not just to help our …

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Why Clients in Pakistan and India Prefer Primo Dialler

We recently spoke with some of our call centre clients who are based in Pakistan and India to understand their purchasing decisions. This will allow us to highlight the key selling points to the right audience.  What we discovered was the following:  British Brands have Trustworthy Reputations  Due to the fact our headquarters is based in the UK and our industry …

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