Customer Service Update

Exciting news, We’re changing the way we do our support – Better for you, better for us! We’re very excited to announce some huge changes to the channels available to you and the ease of reaching a support technician in real-time, 24/7.  In an industry like ours, instant support and communication is crucial. Introducing our three new support …

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What is STIR/SHAKEN?

What is SHAKEN/STIR? Did you know 45 Billion Robocalls were made to American numbers in 2020? The latest figures show that over 48% of calls received by Americans go unanswered. Many people have lost trust in the telecoms market and the FCC are looking for ways to improve it. Therefore, from June 30th 2021 the …

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In-house Call Centre vs Outsourcing Call Centre – Which One Should You Choose?

In-house Call Centres vs Outsourcing Call Centres – Which Should You Choose? Are you looking to start a call centre but can’t decide between an in-house or an outsourced call centre? All the information you need to make this decision is in this blog. An in-house call centre is a dedicated team of agents that …

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Primo awarded ISO 9001:2015 Quality Management Certificate

We’re delighted to announce that we’ve been awarded the ISO 9001:2015 quality management certificate. The award is in relation to the provision of phone dialler software.  ISO 9001 is recognised globally as the international benchmark for quality within an organisation. It ensures services meet the needs of clients through an effective quality management system. The award further enhances our reputation …

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