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Picking the right contact center software is essential for the success of any call center in 2023. The right software can help you streamline customer interactions, improve efficiency, and boost customer satisfaction.
Contact centers are known for their fast pace working environment, but an issue that often comes with these types of places is a lot of pressure.
Primo has agreed definitive terms to acquire Topa Dial. As a result, Topa Dial customers will move over to the Primo platform so that they can take advantage of their innovative, contact centre solutions backed by an award-winning team.
CDR Theft is a common problem throughout the world causing issues for many contact centers.
We’re delighted to announce the launch of our new feature, report builder. For dialler managers and analysts out there, this one is for you. As a progressive and forward-thinking technology company, we’re always keen to advance our dialler&
As a forward-thinking tech business, we are keen to adapt and explore new technology. Therefore, we’ve decided to offer cryptocurrency as a payment method. You can now pay for Primo services in a variety of different cryptocurrencies such as Bitc
2021 has been a challenging but successful year. For the interests of our stakeholders, we’ve put together an annual report.
How to Manage Call Centre Agents Working from Home The world is continuing to adapt to the global pandemic outbreak, many call centres are operating with agents working from home.