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During the last year we have been working on implementing an easier way to start using the platform. We identified that our onboarding process needed a makeover and that everyone learns in different ways.
We’re changing the way we do our support – Better for you, better for us! We’re very excited to announce some huge changes to the channels available to you and the ease of reaching a support technician in real-time, 24/7.
We’ve recently announced on our social media accounts that we are attending the Call & Contact Centre Expo on the 16th and 17th of November 2021.
The digital age. A time where productivity tips couldn’t be more important. As a dialler provider, we see call centres make the same mistakes over and over again.
Did you know 45 Billion Robocalls were made to American numbers in 2020?
The latest figures show that over 48% of calls received by Americans go unanswered.
Many people have lost trust in the telecoms market and the FCC are looking&
In-house Call Centres vs Outsourcing Call Centres – Which Should You Choose? Are you looking to start a call centre but can’t decide between an in-house or an outsourced call centre? All the information you need to make this decision is in<
It’s harder than ever before to encourage someone to pick up the phone.
People have become aware of certain signs to look for when answering calls and some apps are even designed to identify and flag marketing calls.
The entire support team at Primo Dialler have had to adjust and begin working from home, for the safety of others and themselves.