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Due to high demand, we’ve added a brand new feature to our predictive dialler. Drum roll, please… we’d like to announce the addition of SQL Dialling.
Businesses throughout the UK are making the decision to outsource their call centres to South Africa.
We’re delighted to announce that Primo Dialler is heading to South Africa on the 28th of October. The first stop on our journey is Johannesburg where we will be exhibiting at
We’re excited to announce the launch of our brand new office in South Africa. Due to South Africa’s rapidly growing call centre industry, we decided it was ideal to open a base where we can connect locally with customers.
Interactive Voice Responses were designed to improve the way businesses handled inbound calls. They help direct callers to the relevant people or departments and reduce the frustrat
We’ve had a fantastic first 6 months so far in 2019 and we’ve decided to publish a Bi-Annual report. This document should allow stakeholders (internal and external) to see what’s been happening within the company and our future plans<
Simply put, an Omnichannel call centre solution is where all your call centre software integrates together with other software to create an all-in-one solution. This includes tasks such as managing inbound and outbound calls, updating CRMs, handling SM
Working remotely can provide fantastic benefits for both employees and call centre owners and could help shape call centres of the future.
Catch up on the latest feature updates, news, and announcements.
Discover Connect CLI, the AI-driven solution enhancing connectivity by 20% in call centres. Learn how this innovative tool optimizes Caller ID management and boosts campaign success rates.
Explore a comprehensive guide to call center campaigns, their types, and their significance in driving customer satisfaction and business growth.
Explore sophisticated tactics for handling challenging customer behaviours in call centers, including empathy training, predictive analytics, real-time speech analytics, AI-powered ticketing systems, chatbots for issue triage, dynamic scripting, personalized customer journeys, and continuous training with AI feedback.