Blog

Howzit! We’ve launched our new office in South Africa

We’re excited to announce the launch of our brand new office in South Africa. 
Due to South Africa’s rapidly growing call centre industry, we decided it was ideal to open a base where we can connect locally with customers.

How an interactive voice response ivr can help your call centre business

Primo Dialler – Bi-Annual Report (Jan to June) – 2019

We’ve had a fantastic first 6 months so far in 2019 and we’ve decided to publish a Bi-Annual report. This document should allow stakeholders (internal and external) to see what’s been happening within the company and our future plans<

Benefits of Omnichannel Call Centre Solution

Simply put, an Omnichannel call centre solution is where all your call centre software integrates together with other software to create an all-in-one solution. This includes tasks such as managing inbound and outbound calls, updating CRMs, handling SM

How remote working could be the future of call centres

Working remotely can provide fantastic benefits for both employees and call centre owners and could help shape call centres of the future. 

Why we focus on customer service to grow our predictive dialler solution

Having been involved in the industry for several years and by speaking to various predictive dialler managers, we’ve discovered some of the biggest pain points about the industry.

Why do dialler providers tie you into long term contracts

Traditionally, dialler providers tied customers into long term contracts. The main reason for this was due to large outlays for equipment costs. So instead of high upfront fee’s call centres could spread the cost by committing to the provider. Ho

What do i need to build a successful contact centre

There are many things to consider when starting a successful contact centre, using our knowledge of the industry, here are the main areas we believe you should think about.