Blog

New Feature: SQL Dialling

Due to high demand, we’ve added a brand new feature to our predictive dialler. Drum roll, please… we’d like to announce the addition of SQL Dialling.

Why UK call centres are outsourcing to South Africa

Businesses throughout the UK are making the decision to outsource their call centres to South Africa.

Primo Dialler Embark on South African Adventure

We’re delighted to announce that Primo Dialler is heading to South Africa on the 28th of October. The first stop on our journey is Johannesburg where we will be exhibiting at 

Howzit! We’ve launched our new office in South Africa

We’re excited to announce the launch of our brand new office in South Africa. 
Due to South Africa’s rapidly growing call centre industry, we decided it was ideal to open a base where we can connect locally with customers.

How an interactive voice response ivr can help your call centre business

Primo Dialler – Bi-Annual Report (Jan to June) – 2019

We’ve had a fantastic first 6 months so far in 2019 and we’ve decided to publish a Bi-Annual report. This document should allow stakeholders (internal and external) to see what’s been happening within the company and our future plans<

Benefits of Omnichannel Call Centre Solution

Simply put, an Omnichannel call centre solution is where all your call centre software integrates together with other software to create an all-in-one solution. This includes tasks such as managing inbound and outbound calls, updating CRMs, handling SM

How remote working could be the future of call centres

Working remotely can provide fantastic benefits for both employees and call centre owners and could help shape call centres of the future.