Blog

In-house Call Centre vs Outsourcing Call Centre – Which One Should You Choose

In-house Call Centres vs Outsourcing Call Centres – Which Should You Choose? Are you looking to start a call centre but can’t decide between an in-house or an outsourced call centre? All the information you need to make this decision is in<

Primo’s Tips to Increase Answer Rates

It’s harder than ever before to encourage someone to pick up the phone.

People have become aware of certain signs to look for when answering calls and some apps are even designed to identify and flag marketing calls.

Remote Working Tips for Our Contact Centre Clients

The entire support team at Primo Dialler have had to adjust and begin working from home, for the safety of others and themselves.

Primo awarded ISO 9001:2015 Quality Management Certificate

We’re delighted to announce that we’ve been awarded the ISO 9001:2015 quality management certificate. The award is in relation to the provision of phone dialler software. 

What to look for in a Hosted Dialler in 2021

2020 was a fascinating year, I don’t think anyone has experienced anything like it within their lifetime. Our freedom of movement and the things we have taken for granted have been greatly reduced.

Birmingham Based Tech Company Nominated for Prestigious Telecoms Award

Primo Dialler a Birmingham based tech company, has been nominated for a prestigious telecoms award. The Comms Business Awards  are annual awards which highlight excellence in a range of categories across telecommunications.&

Primo End of Year Message

It goes without saying this has been a difficult year for many businesses across the world. As a global provider we’ve had insights into how each country has adapted to work around lockdowns and avoid being infected by Covid-19.

Why Clients in Pakistan and India Prefer Primo Dialler

We recently spoke with some of our call centre clients who are based in Pakistan and India to understand their purchasing decisions. This will allow us to highlight the key selling points to the right audience.