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When starting a call centre, keeping costs down is usually key to getting up and running. However, as productivity increases, you will soon need to upgrade from manual dialling to predictive dialling.
Choosing a Predictive dialler can be a difficult task, with some much to consider we’ve written a blog with some key points.
Many call centres around the world were affected by the lockdown. With agents unable to travel to offices, many call centres had to adapt to survive
Press Release: Tech Company Develops App in Record Time That Saves 1000’s of Call Centre Jobs Around the World
The current pandemic has had a drastic effect on field sales teams. They’re no longer able to go and knock on peoples doors to promote products or services. So what can field sales teams do to survive?
Field sales teams have effectively come to a halt since the lockdown has commenced. As they can’t currently visit peoples home what does the future hold for the field sales teams?
Following the launch of our mobile-friendly dialler, we’ve put together some tips for agents working from home.
Many different businesses across a wide variety of industries are struggling. However, the call centre industry has continued to grow.